Reporting an Issue to Support

If you’re experiencing an issue in Yeti, please email our support team at support@yetisoftware.com with the following information:

• Company name and company code
• A description of the issue you’re experiencing
• Screenshots or a screen recording of the issue
• The browser you’re using (Chrome, Edge, Safari, etc.)
• The device you’re using (desktop, tablet, mobile, etc.)

Before reaching out to support, please try the following troubleshooting steps:

Desktop / Web Issues

• Clear your browser cache
• Restart your computer
• Try using an incognito/private browser window

Mobile App Issues

• Ensure you have the most recent version of the Yeti app installed
• Delete and re-download the app from the App Store or Google Play Store
• Restart your device after reinstalling the app

Providing this information upfront helps our team investigate and resolve issues faster.