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9. Manage Dispatch Operations and Track Live Work in Yeti 4.0

This article explains how to monitor live field operations, review and approve completed jobs for billing, view real-time crew positions on an interactive map, and manage shift time tracking using the Dispatch module in Yeti 4.0.

Overview

The Dispatch hub serves as the operational command center in Yeti 4.0. From Dispatch, administrators can track active field runs ("live work in flight"), reassign routes, approve completed work for reporting and invoicing, and monitor crew locations and shift times.

Note: Approving a completed job moves it out of the active dispatch view and saves it into performance reporting and billing records.

Dispatch Views & Features

1. All Work (List View)

The All Work tab displays a comprehensive list of all recent, active, and outstanding jobs.

  • Searching & Filtering: Filter jobs by site, service type, client, trigger, route, crew member, readiness status, or search keywords.
  • Job Actions:
    • Approve: Confirms completed work and pushes it to reporting/billing.
    • Reject: Sends job details back for review or correction.
    • Assign / Skip / No Service Required (NSR): Assign unallocated jobs to crew members or log non-serviced locations.
  • Bulk Approvals: Select multiple job checkboxes to perform batch actions (e.g., mass Approve, Reject, or Skip).

2. Progress (Board View)

The Progress tab organizes active work into visual Kanban columns:

  • Outstanding: Scheduled or triggered jobs that have not yet been started or assigned.
  • In Progress: Live jobs currently being serviced by operators in the field.
  • Needs Review: Jobs submitted by crews waiting for admin approval or rejection.

3. Map View (Real-Time GPS Tracking)

The Map tab provides interactive map tracking of ongoing field operations:

  • Displays active site locations, route paths, and completed stops.
  • Shows real-time crew GPS pins, operator status, active routes, and last-seen timestamps.

4. Shift View (Time & Roster Management)

The Shift tab manages crew time logs and working shifts:

  • On Shift: Shows team members currently active on duty.
  • Pending Approval: Displays submitted shift logs and recorded timelines awaiting manager approval.
  • Roster Lookup: Select individual workers to review their active hours, assigned routes, and shift history.
Step-by-Step Instructions: Approving Completed Jobs
  1. Click Dispatch in the top navigation bar.
  2. Open the All Work tab (or Progress tab).
  3. Locate jobs marked as Work complete under the Needs Review column or list.
  4. Review photo submissions, timestamps, and crew notes.
  5. Click Approve on individual lines, or select multiple checkboxes and click Approve at the top bar to finalize for billing.