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What to Do When You See an Error in Yeti ?

If you receive an error message while using Yeti Software, we’re here to help you resolve the issue as quickly as possible. To assist our support team in diagnosing and fixing the problem, please follow the steps below.

Take a Screenshot

As soon as the error message appears, take a screenshot of your entire screen. Make sure you include the whole page and that the error message is clearly visible in the screenshot. This helps us understand exactly what you're seeing and speeds up the troubleshooting process.

Contact Support

Once you’ve taken a screenshot, please send an email to our support team at support@yetisnow.com

Include the following information in your message:

  • A brief description of what you were doing when the error occurred
  • The screenshot of the error message
  • Your name and company (if applicable)
  • Any steps you’ve already tried to fix the issue

What Happens Next?

Our support team will review your message and respond as soon as possible with next steps or a solution. In some cases, we may request additional information to better understand the issue.