Why are some consumable charges showing as $0 on my billing report, even though others have the correct rate?

This typically happens when multiple consumables are configured on a client contract with different rates, including consumables set to $0.

When an operator completes work in the mobile app, billing is based on which consumable they select in the field. If the selected consumable has a $0 rate on the client contract, the billing entry will reflect $0—even if a similar consumable with a cost also exists.

Example

A client contract may include:

• Bagged Salt (50 lb / 22 kg bag) – $25.00
• Sidewalk Bag (50 lb bag) – $0.00

If the operator selects the $0 consumable while completing the service, that entry will appear as $0 on the billing report.

How to prevent $0 charges

You have two options:

1. Remove $0 consumables from the client contract
   • This prevents them from appearing as selectable options for that client’s sites in the mobile app.
2. Disable operator visibility for specific consumables
   • In the Consumables section of Yeti, you can turn off Display to Operator to hide a consumable across all sites.

Important to know

• Operators cannot see pricing in the mobile app.All service and consumable rates are hidden from operators, regardless of configuration.
• Billing accuracy depends on selecting the correct consumable during service completion.