Why are the automated site service reports via email not sending?

If your operators are completing sites but your designated email address isn't receiving the reports, please walk through these common email troubleshooting steps:

1. Check Spam, Junk, and Promotional Folders

Because these reports are automatically generated by a system, some aggressive email filters may mistakenly route them away from your main inbox. Check your spam or junk folders to see if they are landing there.

2. Whitelist the Yeti Domain

Ensure your email provider or IT network isn't blocking incoming mail from our system. Add yetisoftware.com to your email account's safe senders list or allowed domains list.

3. Check for Automated Email Blocks

Some business and corporate inbox security settings explicitly block automated or system-generated transactional emails. Review your security and inbox rules to confirm that automated messages are permitted to bypass blocks.

4. Verify Site Contact Assignments

Double-check that the email address is correctly linked as a report contact for the specific sites on that route. If a site doesn't have the contact assigned to it directly, the system won't trigger the notification.