Why is an approved service history report missing from my billing report?

If a Service Hisorty Report has been approved but the data is completely missing from your Billing Report, it is usually because the field record doesn't have a specific service linked to it. For a job to flow into your billing line items, the system needs to know what billable action was performed.

How to fix a missing billing record:

1. Open the Service History Report in the web app.
2. Search for the specific site, date, or operator record that is missing from your billing.
3. Locate the Operator or Services section on that specific log. You will likely see that the service field is currently blank.
4. Select the appropriate billable service from your drop-down options (e.g., Mowing, Snow Plowing, Salting).
5. Click Save.

Once the service is assigned and saved on the Service History side, the system will automatically update and push the record straight into your Billing Report.